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Account codes

Tag outside calls with a client or project code, optional or required before every call, with a report by code.

Blind and attended transfer

Pass a call straight through or announce it first, from a desk phone, the browser or the switchboard.

Boss and assistant lines

Up to four assistants' phones ring with the boss's, labeled with who the call is for.

Browser phone

Make and take calls in any modern browser with encrypted audio, a dial pad, hold, transfer and recent calls.

Business numbers

Point each number at a person, ring group, menu, queue, schedule, voicemail box, conference room or fax line.

Busy lamps

See who is free, ringing or on a call, and press a lamp to call them or hand a caller straight over.

Call blocking

Block numbers, prefixes and anonymous callers for the company or one extension, or press *61 to block the last caller.

Call forwarding

Forward all calls, when busy, when unanswered or when your phone is offline to a colleague, group, queue, menu or outside number.

Call park

Park a call on a numbered slot, pick it up from any phone, and let unclaimed calls ring the parker back.

Call pickup

Answer a colleague's ringing phone with ** and their extension, *8 for any ringing call, or their lamp key.

Call pull

Dial *71 on another phone of your extension to take over a call in progress.

Call return

Dial *69 and the last caller is read back, with one key to ring them.

Call screening

Unknown callers say their name and you press 1 to accept, or let the call fall through to voicemail.

Caller ID picker

Choose which of the company's numbers your calls show, as a default or for the next call with *83.

Click-to-call

Click a number in call records, voicemail, recordings or the phonebook and your own phone rings first.

Company phonebook

Shared contacts that put names on incoming calls, desk phones and the browser phone, with CSV import and export.

Company speed dials

Dial *0 and a two-digit code to reach the numbers your team calls most.

Conference dial-out

Call an extension or a North American number into a live conference from the room panel.

Conference recording

Record a room always, or start and stop from the live panel; recordings land on the Recordings page.

Conference rooms

Dial *3 and a room number, add participant and moderator PINs, and mute, remove or lock people from a live panel.

Custom hold music

Upload your own tracks (MP3, WAV, M4A or OGG) and pick one for the company and another for each queue.

Departments

Group extensions by team in the phone directory, reports, the wallboard and the apps.

DND breakthrough

Let colleagues, VIPs and listed numbers ring through do-not-disturb, or offer callers an urgent “press 1”.

DND with a timer

Dial *78 and a number of minutes, or pick an end time in the portal, and do-not-disturb switches itself off.

Do not disturb

Switch it on from the portal, the app or *78, and ring groups and queues skip you.

Extensions and ring groups

Give everyone an extension and ring a team all at once or one after another.

Find me / follow me

Ring your mobile along with your desk phone, and ask for a key press so a cell's voicemail never takes the call.

Hide my number

Dial *67 before a number to hide your caller ID for that call, or *82 to show it once.

Local presence dialing

Outside calls show your company number that matches the area code you are calling.

On-hold messages

Mix up to five typed, recorded or uploaded announcements into your hold music.

Paging and intercom

Dial a page group to speak over every member's phone, or *80 plus an extension for a two-way intercom.

Personal attendant

Callers hear “press 1 for my mobile, 2 for a colleague, 0 for reception” before your voicemail picks up.

Personal call rules

Up to ten rules by caller, day, time and status: ring my mobile too, forward, voicemail, busy or a short message.

Personal speed dials

Each person gets their own *0* shortcuts, up to fifty, also loaded onto their Yealink phone.

Presence status

Show available, busy, in a meeting, away or out of office, with an end time and optional calls-to-voicemail.

Ring back when free

Find a colleague busy? Press 5, or dial *66 and their extension, and your phone rings once they hang up.

Scheduled bells

Play a school bell, chime or announcement over a page group at set times, skipping holidays.

Scheduled conference calls

Book a room for a time, email guests the dial-in with a calendar file and PIN, and remind them ten minutes before.

Scheduled quiet hours

Weekly do-not-disturb hours per extension, in that person's time zone, without dialing anything.

Send a call to my mobile

Press *6 mid-call, or tap To mobile in the browser phone, to move the call to your mobile number.

Spam and robocall screening

Score every outside call, then label suspected spam, ask for a key press, send it to voicemail or refuse it.

Switchboard console

Reception sees every live call and drags it onto an extension, ring group, queue or park slot.

Video on the phone

Place and answer video calls from the browser phone or the app, or with camera-equipped Yealink desk phones.

VIP callers

Important numbers ring as “VIP”, skip screening and jump to the front of VIP-first queues.

Area-code routing

Send callers from chosen states, provinces or area codes to the nearest office.

Auto-attendant menus

Build “press 1 for sales” menus with a drag-and-drop editor, typed greetings or your own recording.

Call-flow editor

Drag a destination onto a branch of the call-flow map to change where calls go.

Call-flow map

See where every call to a number goes, with the path it takes right now highlighted.

Closed and holiday messages

Callers hear a typed message in your company's voice before the call goes on to your closed or holiday destination.

Dial by name

Callers key the first letters of a last name, hear up to five matches and press 1 to be put through.

Executive screening

Outside calls to an executive ring only the assistants, and the executive hears who is calling before being put through.

IVR path analytics

See each menu's calls, each key's share, time to choose, hang-ups and the most common paths.

Multi-language prompts

Menus and prompts in English, Spanish, French, Portuguese or German, with an IVR key to switch language.

Natural voice prompts

Every menu, announcement and confirmation is spoken by lifelike text-to-speech running on our own servers, in six English voices.

Number masking

Connect two parties through a pool number so neither sees the other's real number.

Office closure override

Close the office now or until a set time from the portal, the app or *88, and every number plays your closure message.

Open and closed from any phone

Dial *60 on a desk phone to flip a schedule between forced closed and automatic, and hear the result.

Outage failover

If an extension's phone is offline, or an office loses all its phones, calls go to a failover number.

Public holiday calendars

Tick US or Canadian holidays once and schedules close on the right days every year, observed weekdays included.

Smart receptionist

Callers ask “what are your hours?” and hear your answer, while “billing” still goes to billing.

Smarter ring groups

Round robin, longest idle, fewest calls today or weighted, with a ring time per member; people on DND are skipped.

Speech-enabled menus

Callers can say “sales” or “billing please” as well as press a key, and keys always work.

Time-of-day routing

Weekly hours with lunch breaks and overnight ranges, holidays and a manual override, decided in your time zone.

Agent availability

Available, on break or logged out from the portal, the browser phone, the app, or *50, *51 and *52 on any phone.

Agent call scripts

Step-by-step scripts with questions appear on the screen pop for the right queue or number, and answers become call notes.

Agent leaderboards

Rank agents by calls answered, handle time, quality score and wrap-ups, with badges and a TV view.

Agent shift schedules

Weekly shifts with breaks per agent change their status automatically, with a coverage grid that shows the gaps.

Agent state history

A bar for each agent's day showing logged out, on break, ready, ringing, on a call and wrap-up.

Agent whisper

The agent hears “Call from Support”, or your own words, before the caller is connected.

Call queues (ACD)

Nine ring strategies, maximum waits and a fallback to voicemail, an extension, a ring group or hang-up.

Escalation levels

Level 1 agents ring first and level 2 join after a wait you set, with a per-queue agent order.

Incoming-call popups

While your portal is open on a computer, the caller's name, number and the line they dialed pop up in it a second before the phone rings.

Listen, whisper and barge

Supervisors monitor, coach or join live calls from the switchboard.

Live wallboard

A full-screen TV board of waiting callers, longest wait, service level and agent states, refreshed every three seconds.

Outbound dialer

Agents work a call list with one click to the next number, outcomes, retries and a recorded voicemail drop.

Position and wait announcements

Callers hear their place in line and an estimated wait, spoken over the hold music every so often.

Post-call survey

After the agent hangs up the caller rates the call from 1 to 5; scores show in reports and on the wallboard.

QA scorecards

Grade recorded calls against your own checklist and see each agent's average and weakest question.

Queue break reasons

Dial *51 plus a reason code so lunch, training and admin time show up separately in reports.

Queue callback

Callers press 1, hang up and keep their place in line; the system calls them back when an agent is free.

Queue overflow rules

When too many callers wait or the wait runs long, new callers go to another queue, group, extension, voicemail box or number.

Queue reports

Service level, abandon rate, waits and talk time per queue and agent, with a CSV download.

Skills-based routing

Calls go first to agents with the skill the queue needs, best level first, and everyone else after a wait.

Wrap-up codes

Agents tag each call with an outcome from the browser phone, the app or *57*, and reports count them.

4voice Support in chat

Message our support team like a colleague, from the portal or the app; replies arrive as 4voice Support.

Files and pictures in chat

Paste, drag or attach files with an upload progress bar, and open pictures in a lightbox.

Mass notification

Send one message by call, text or both to every extension, your phonebook or a pasted list, and see who heard it.

Omnichannel inbox

Texts, website chats, email, WhatsApp and Messenger in one assignable inbox with each contact's history.

Phone presence in chat

See who is on a call before you message them, and call or video them from the conversation.

Reactions, replies and mentions

Emoji reactions, quoted replies, edit and delete, @mentions with notifications and read receipts.

Search that finds messages

Search finds people, rooms and the words inside messages, and Ctrl+K opens it anywhere in chat.

Service announcements

Notices from 4voice land in your Support conversation and, when important, as a banner on your portal.

Slack and Google Chat alerts

Post missed calls, new voicemails, queue backlogs and poor call quality to your chat channels.

Support tickets

Open and follow tickets with 4voice support from the portal or the app, and read the replies there.

Team chat

One-to-one messages and rooms for your company, with presence and live phone status.

Video calls in chat

One-to-one and group video calls with screen sharing and a ringing invite, on our own self-hosted media server.

Video in the apps

Place a video call from the keypad, answer with video, flip cameras and keep working in picture-in-picture.

Video meetings

Schedule meetings with a nine-digit ID and PIN; colleagues join from the portal and guests from a link.

Website live chat

Add one script tag and visitors chat with your agents; the chats land in your inbox.

After-hours greeting

A voicemail greeting that plays automatically when your schedule is closed or on a holiday.

Busy and temporary greetings

Callers hear a different greeting when you are busy, or a temporary one until a date you set.

Call recording

Record on demand with *2 or always on per extension, with a consent announcement, a periodic beep and a retention window.

Call sentiment and topics

Tag transcribed calls positive, neutral or negative and by topic, using word lists that run on our own servers.

Call transcripts and search

Recordings are written out on our own servers, saying who said what, and searchable by the words spoken.

Greetings from the portal

Record your greeting and name in the browser or the app, upload a file, or type the words and hear them spoken.

Keyword alerts

Get an email and a webhook when a call or voicemail mentions words you choose.

Out-of-office voicemail

While you are away, calls skip ringing and play your away message, with 0 to reach a colleague.

Pause for card details

Press *1 to pause recording while a card number is read; the pause is silent in the file and its transcript.

Recording share links

Share a recording or voicemail through an expiring link with an optional PIN and a play log.

Retention and legal hold

Delete recordings and voicemail after a set time, or place a legal hold that stops every deletion.

Shared voicemail boxes

Team mailboxes with their own number and PIN, where members see who has already heard each message.

Urgent voicemail

Callers press 1 to flag a message urgent, and an on-call list is alerted by app push, text and phone call.

Visual voicemail

See, play, search and delete messages in the portal and the app; playing one marks it heard on your phone too.

Voicemail by text

Get a text with the caller and the first words of the message the moment it is transcribed.

Voicemail forwarding

Pass a message to a colleague or shared box with a note, from the portal or the app.

Voicemail to email

Each message arrives in your inbox with the caller, time, transcript and the audio attached.

Voicemail transcripts

Read your voicemail; transcription runs on our own servers, so the audio never goes to an outside AI service.

10DLC text registration

Capture your brand and campaign details and track carrier approval for texting from local numbers.

Appointment reminders

Call or text clients before appointments; they press 1 to confirm, 2 to cancel or 3 to reach you.

Business texting

Text customers from your company numbers, with a shared or per-extension inbox and unread counts.

Fax retries

Busy or failed faxes retry automatically, with an audio fallback.

Missed-call text-back

Text callers you could not answer automatically, with a different message after hours.

Missed-call texts to me

Get a text with who called and when whenever a direct call to you goes unanswered.

Online booking page

Clients pick a service and a free time on your booking page; each booking gets a reminder and a cancel link.

Picture messaging (MMS)

Send and receive photos, PDFs and contact cards; large photos are shrunk automatically.

Reply templates

One-tap answers with your company name filled in, in the portal and the app.

Send later

Schedule a text from a minute to 90 days ahead and cancel it any time before it goes.

Software fax

Send and receive faxes in the portal and the app with cover pages, and get received faxes emailed as PDF to the people you choose.

Text satisfaction surveys

Ask for an NPS or CSAT score by text after a call and collect the reason, with reports by agent and queue.

WhatsApp and Messenger

Connect your own WhatsApp number and Facebook Page and answer from the shared inbox.

4voice Admin app

Managers see live calls, extensions, logins, schedules and call reports on their phone, with schedule overrides in a tap.

4voice Support in the app

Pinned at the top of Chat, with announcements as cards you can open or dismiss.

Add-ons in the app

Inbox, website chat, dialer, meetings, shifts, reminders, My calls and 911 location appear when your company has them.

Calls from cellular and Wi-Fi

Call audio from the app is relayed through our own server, so calls work on cellular and ordinary Wi-Fi.

Calls from your desk phone

Start a call in the app and your desk phone rings first, then dials out from there.

Colleague status and pickup

See who is free, ringing or on a call in Contacts, and pick up a ringing call with one tap.

Forwarding, DND and blocking in the app

Set do not disturb, forwarding, find-me and blocked callers from Account.

Light and dark

The app follows your phone's setting, or pin light or dark under Account.

Queue status in the app

Go available, on break or logged out of your queues from the keypad.

Rings when the app is closed

A push wakes the app for an incoming call, tested on a real Android phone on cellular with two-way audio.

The 4voice mobile app

Your extension, keypad, recents, contacts, voicemail and chat on your Android phone.

Voicemail and chat alerts

Play and call back voicemail, read transcripts and chat with colleagues, with push alerts to the phone.

Auto-provisioning

Each Yealink, Polycom or Grandstream phone fetches its own settings from a secret per-phone address.

Backup front door

Give each company a primary and a backup front-door controller; both are written into the phone's configuration.

Browser phone URL control

Drive the browser phone from other software with Yealink-style action URIs, and send call events out as URLs.

Distinctive ringing

Eight ring tones for VIPs, each company number, outside calls and inside calls on Yealink and Polycom phones.

Encrypted desk phones

Available per company (Off, Offered or Required): TLS signaling and SRTP audio for desk phones.

Firmware hosting

Upload vendor images and host them for your phones, older handsets included.

Firmware on first boot

Set an approved firmware per model and a phone upgrades the first time it provisions, never in a loop.

Hot desking

Dial *55, key your extension and PIN, and a shared desk phone becomes yours; *56 hands it back.

Hotline phones

A phone that dials one number when you lift the handset, optionally the only number it can call.

Live registration status

See which phones are online right now and the address each one registered from.

Managed phone passwords

Every phone's web password is set by the system, so none is left on a factory default.

Multicast paging

Page many Yealink desk phones at once over the office network with a single stream.

Network readiness test

A 20-second browser test of an office connection that reports pass, warn or fail with a voice-quality score.

Phone activity log

A searchable feed of provisioning, firmware and registration events for troubleshooting a phone.

Phone offline alerts

Email managers when a watched phone has been unregistered for a set time, and again when it is back.

Programmable keys

Set busy-lamp, speed-dial and park keys, with the key grid sized to each model.

Reprovision and reboot

Re-pull settings or restart every reachable phone in a company at once and see which did not respond.

Time zone per extension

A remote employee's schedules, portal times and desk-phone clock follow their own time zone.

Your logo as wallpaper

Yealink color screens show a wallpaper sized to the screen: the 4voice logo, yours, or a full-screen picture.

Call dispositions

Tag any call with an outcome code using *58* or the browser phone, and report by outcome and extension.

Call quality scores

Average call-quality scores, the poor calls and a day-by-day view per extension.

Call record export

Send call records to your own S3-compatible storage or SFTP server hourly or daily.

Call records

Every call with caller, number dialed, duration, result and a recording link.

Call reports

Calls in, out, internal and fax by hour, day, extension, number and top callers, in your time zone.

Call tracking numbers

Give each campaign its own numbers and see which one made the phone ring.

Caller ID reputation

Check whether your outbound numbers look like spam, with answer rates and spare numbers to rotate to.

Company data export

Everything you own in one ZIP: calls, recordings, voicemail, texts, faxes, chat and settings.

Config history and rollback

See every change to extensions, menus, queues and more, who made it and when, and put one object back.

Dynamic number insertion

Show each website visitor a tracking number from a pool and see which visit led to a call.

Multi-site locations

Branches with their own outbound number, emergency location and hours, and calls reported by site.

My calls dashboard

Each person sees calls made, received and missed, talk time, busiest hours and who they talk to most.

Repeat callers

Flag a third call within an hour on the screen pop and list who still needs a call back.

Scheduled report emails

Managers get yesterday or last week in their inbox, and anyone can get a missed-calls digest at their hour.

Audit log forwarding

Stream your company's audit events to your own syslog or HTTPS collector.

Audit trail

Who changed what and when, scoped so a manager sees only their own company.

Caller verification badges

Show the carrier's STIR/SHAKEN verdict on the screen pop and call records, and label or screen unverified callers.

Central IP ban list

A catch on any server blocks the attacker everywhere, for calls and web logins, with a trusted-address allowlist.

Closed SIP doors

Voice servers answer SIP only from our own network; everything else is dropped before it reaches them.

Dialing permissions

Limit each extension to everything, North America only, or inside calls only.

Emergency calling (E911)

Set a dispatchable address and callback number per location; every 911 call alerts your staff on screen and by email and sends your callback number.

Encrypted browser calls

Browser phone audio is encrypted with DTLS-SRTP, and its signaling runs over your portal's HTTPS connection.

Fraud guard

Every five minutes each company's outside calling is checked against its own history, and international calling can be suspended automatically.

International calling off by default

New companies start with international and premium-rate calling off; turn it on when you need it.

Login security

Restrict sign-in to the networks you list, in the portal and, if you choose, the apps.

Maximum call length

End any call at a limit between one and twenty-four hours, with a warning tone a minute before.

Outbound call caps

Set a maximum number of outbound calls at once per company; extra calls get a clear message.

Panic button

Dial *999 for a silent alarm to your own team: it texts and emails your list and announces over a page group.

Phone lock

Lock a desk phone against outside calls with *77 and a PIN; emergency calls always work.

Privacy erasure requests

Erase a person’s calls, recordings, voicemail, texts and more by number or email, with a proof report.

Roles and permissions

Managers run the company; users see only their own voicemail, recordings and calls.

Runaway-phone protection

A cap on new calls per minute stops a hijacked or looping phone from dialing out.

Safe password resets

Forgot password? sends a one-time link and answers the same whatever you type, so accounts cannot be probed.

SCIM user provisioning

Create, update and switch off users automatically; switching one off signs them out everywhere.

Single sign-on

Sign in through your own OpenID Connect provider, with accounts created on first sign-in and an SSO-only option.

SIP flood protection

Front doors throttle floods from one address but never throttle addresses whose phones signed in recently.

Softphone 911 location

The browser phone asks where you are so a 911 call sends the right location's callback number.

Speech and transcription on our servers

Transcription, speech menus and voices run on our servers; audio, recordings, voicemail and chat text never go to an outside AI service.

Spend limits and alerts

Monthly caps on outside minutes, international minutes and texts, alerts at 80 and 100 percent and an optional hard stop.

Two-factor sign-in

Authenticator-app codes with ten recovery codes, which a company can require for every login, in the portal and the apps.

Two-person approval

4voice can require a second admin to approve risky platform changes, such as deleting a company or a trunk.

Where I'm signed in

Every login sees its browser and app sessions and can sign the others out.

Call-quality monitoring

Calls through our front doors are scored for quality (MOS) by a passive monitor, with alerts when quality drops.

Calls survive a management outage

Routes and settings are remembered for 24 hours, so working phones keep registering and calling if management is unreachable.

Changes in seconds

Edits reach the phone system live with no restarts, within about ten seconds.

Dedicated voice servers

Reserve a voice server for one company, with no other companies on it.

Front doors

Front doors hide the voice servers and relay media; each company can be given a primary and a backup.

Health-aware routing

Calls go only to healthy voice servers and fail over automatically if one goes down.

Hot-standby management platform

A live replica of the management platform takes over with one command; the practiced switchover took about twenty seconds.

Isolated companies

Each company has its own portal, users, extensions and dialplan; calls cross between companies only through a trunk and a number.

Live migration

Move a company between voice servers without dropping calls or stranding a phone.

Maintenance notices

Planned work is emailed to the companies it touches, shown as a portal banner and posted to the status page.

Monitoring on every server

Every server reports to monitoring with alerts for failed-call bursts, certificates, stuck call records and call quality.

No lost call records

Records of calls that end during an outage are kept on the voice server and re-sent once management is back.

Per-company backup and restore

Snapshot and restore one company's full state in place, without touching others, with an undo point.

Public status page

Live status for calling, phone connections, portals, texting and video meetings, with incident updates and email subscriptions.

Recordings and voicemail in one place

Whichever server took the call, the portal lists, plays and transcribes it, and the phone's mailbox stays in step.

Scheduled backups

Automatic database backups with retention and an off-site copy.

Calendar status

Busy meetings in Google or Outlook set your status to In a meeting, and optionally send calls to voicemail.

Click-to-dial links

Open the browser phone with a number filled in from any web page or CRM.

Company REST API

Read calls, extensions, voicemails with transcripts, queues and contacts, and place click-to-call calls, with scoped API keys.

Contacts sync

Keep your phonebook in step with Google Workspace or Microsoft 365 contacts, read-only.

CRM hookup

HubSpot or Salesforce: the caller's contact on the screen pop, every call logged, and click-to-dial links.

Door phones

Show a SIP door station's camera on the browser phone and open the door with a tap.

Hotel mode

Check guests in and out, block outside calls from vacant rooms, schedule wake-up calls and bill each stay.

Pause recording from your own app

Call the API to pause and resume a live call's recording when an agent opens a payment page.

Signed webhooks

Get call.ringing, call.ended, call.missed, voicemail.new, fax.received and more as signed JSON with automatic retries.

Website call-me widget

One script tag adds a Call me button; your phone rings first, then the visitor is dialed.

Workflow automations

When a call is missed, a voicemail arrives or a keyword is said, text back, post to chat, create a CRM task or email someone.

Bring your own carrier

Add your own SIP trunk after 4voice approves it; it goes first and your 4voice trunk stays as backup.

Bulk changes

Change add-ons, prompt voice, call caps and retention for many companies at once, with preview and undo.

Carrier failover

If a carrier is down or refuses a call, the next one takes it.

Company templates

Create a new company from a saved template of extensions, menus, queues and schedules in one step.

Getting-started wizard

A six-step checklist built from your real settings, with one-step add-a-person and a welcome email.

In-app help

A feature guide inside the portal with screenshots, shown by role.

Least-cost routing

Each outside call goes out on the cheapest carrier for its prefix, with the others as failover.

Number ordering

Search local or toll-free numbers by area code, city or state and order up to ten at once.

Number porting

Request up to 100 numbers per port, sign the letter of authorization by typing your name, and follow every step online.

Online invoices and payments

View invoices in the portal and pay by card through Stripe's secure checkout from a link in the email.

Per-minute rate decks

Rate outbound calls by destination with included minutes and rounding rules, itemized on the invoice.

Reseller accounts

Partners get their own branded portal to create companies, add people, hand out pool numbers and see monthly usage.

Seat and usage plans

Bill per seat or by air time, with scheduled monthly invoices delivered by email.

Taxes and fees on invoices

Federal, state and local rates, as a percentage, per seat or flat, added as their own invoice lines.

Uptime reports

A printable monthly uptime and answer-rate report per company, built from the status page and call records.

What's new notes

Every login sees new-feature notes from 4voice until it opens them.

Your logo in the portal

Each company gets its own logo and browser icon, and resellers can brand their whole portal.