tag:4voice.io,2026:projectpbx 2026-10-02T00:00:00Z 4voice tag:4voice.io,2026-10-02:r-2026-10-02-a-silent-panic-alarm-pickup-groups-and-s 2026-10-02T00:00:00Z 4voice

Raise the alarm from any phone with *999, pick up calls inside your own group, and have your phone ring first before it dials a customer.

<ul><li>Panic button: dial *999 for a silent alarm to your own team: it texts and emails your list and announces over a page group</li><li>Pickup groups: *8 picks up only calls ringing inside your own group</li><li>Phone screen messages: send a short notice to chosen extensions</li><li>Personal hold music: each extension can pick its own track from the company's</li><li>Missed-call texts to me: a text with who called and when, for calls to your extension</li><li>After-hours greeting: a voicemail greeting that follows your schedule</li><li>Record a live call from the switchboard, with the recording notice played to both sides</li><li>Scheduled call-backs: pick a number and a time and your phone rings first, then dials them</li></ul> tag:4voice.io,2026-10-02:r-2026-10-02-hide-your-number-for-one-call-and-set-di 2026-10-02T00:00:00Z 4voice

Eight add-ons that put managers and users in control of how each extension makes and takes calls.

<ul><li>Hide my number: *67 hides your caller ID for one call, *82 shows it once</li><li>Dialing permissions: everything, North America only, or inside calls only, per extension</li><li>Personal attendant: callers press 1 for your mobile, 2 for a colleague or 0 for reception before voicemail</li><li>Phone offline alerts: email managers when a watched phone stays unregistered, and again when it returns</li><li>Hotline phones: lifting the handset dials a set number, optionally the only one it can call</li><li>Call dispositions: tag any call with an outcome code using *58*, then report by outcome</li><li>Maximum call length: end calls at a limit from one to twenty-four hours, with a warning tone first</li><li>Call limit per extension: from one to nine calls at once</li></ul> tag:4voice.io,2026-10-02:r-2026-10-02-support-tickets-from-your-portal-and-the 2026-10-02T00:00:00Z 4voice

Open a ticket, read the replies from 4voice staff and answer, all in the portal or the Android app.

<ul><li>Open a ticket with a subject, message, urgency and up to five files</li><li>See your tickets (managers see the whole company's), read the replies and answer</li><li>Replies arrive as 4voice Support; internal staff notes are never shown to customers</li><li>Available as an add-on in the portal and the Android app</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-the-android-app-rings-when-it-is-closed 2026-10-01T00:00:00Z 4voice

Incoming calls wake the 4voice app and ring with Answer and Decline, with two-way audio over cellular.

<ul><li>A push message wakes the app, and the call rings as a call notification with Answer and Decline</li><li>Tested on a real Android phone on cellular: it rang, answered and carried two-way audio</li><li>Call audio from the app goes through our own relay server, so calls work on cellular and on ordinary Wi-Fi</li><li>If the call ends or is answered elsewhere first, the phone is told to stop ringing</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-video-calling-in-both-apps-in-light-and 2026-10-01T00:00:00Z 4voice

Tap Video on the keypad, follow your phone's light or dark setting, and see your company's add-ons right in the apps.

<ul><li>Video calls: tap Video on the keypad, and incoming video calls get a Video answer button</li><li>Camera on and off, flip cameras, picture-in-picture, and video calls start on speaker</li><li>Light and dark follow the phone, or pin one under Account, Appearance</li><li>Customer app: inbox, website chat, dialer, meetings, shifts, reminders, My calls and 911 location appear when your company has them</li><li>Admin app for 4voice staff: a Phone tab with busy lamps and recent calls, and the support queue on the Support tab</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-let-vips-through-do-not-disturb-and-send 2026-10-01T00:00:00Z 4voice

Press *6 to move a call to your mobile, play your own messages on hold and set do-not-disturb on a timer.

<ul><li>DND breakthrough: colleagues, VIPs and listed numbers still ring, or callers can press 1 for urgent</li><li>Send a call to my mobile: *6 during a call, or To mobile in the browser phone</li><li>On-hold messages: mix up to five announcements into your hold music</li><li>Conference roll call: callers record their names so the room hears who joined and left</li><li>Phone lock: *77 and a PIN lock a desk phone against outside calls</li><li>Queue break reasons: *51 plus a code, reported by reason</li><li>DND with a timer: *78 plus minutes, or an end time in the portal</li><li>Personal speed dials: each person's own *0* shortcuts</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-tell-calls-apart-by-ringtone-and-return 2026-10-01T00:00:00Z 4voice

Eight add-ons that make every extension quieter, clearer and easier to manage.

<ul><li>Distinctive ringing: eight ring tones for VIPs, company numbers, outside calls and inside calls</li><li>Busy and temporary greetings for voicemail</li><li>Call return: *69 reads back the last caller and one key rings them</li><li>Selective call acceptance: only listed outside callers ring through</li><li>Ring group log in and out with *45 and *46</li><li>Hold reminder: your phone beeps while someone is on hold</li><li>Recording share links: expiring links with an optional PIN and a play log</li><li>Call waiting on or off with *70</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-ring-back-when-a-colleague-is-free-flag 2026-10-01T00:00:00Z 4voice

Eight add-ons for follow-up, urgent messages and smarter routing.

<ul><li>Ring back when free: press 5 when a colleague is busy, or dial *66</li><li>Conference dial-out: call an extension or a North American number into a live room</li><li>Urgent voicemail: callers flag a message urgent and an on-call list is alerted</li><li>Voicemail broadcast: one message into many mailboxes</li><li>Area-code routing: send callers from chosen states, provinces or area codes to the right place</li><li>Repeat callers: flag a third call within an hour and list who needs a call back</li><li>Agent state history: each agent's day as a bar by status</li><li>Multicast paging for Yealink desk phones over the office network</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-bill-by-client-code-record-conferences-a 2026-10-01T00:00:00Z 4voice

Billing codes, recorded conferences and timed announcements, plus a What's new page inside the portal.

<ul><li>Account codes: tag outside calls with a client or project code, with a report by code</li><li>Conference recording: always on, or start and stop from the live panel</li><li>Voicemail forwarding: pass a message to a colleague or shared box with a note</li><li>Scheduled bells: school bells, chimes or announcements over a page group at set times</li><li>What's new: notes from 4voice appear inside the portal until you open them</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-scheduled-quiet-hours-call-pull-with-71 2026-10-01T00:00:00Z 4voice

Weekly do-not-disturb, taking a call over from another phone, and a quick check of an office connection.

<ul><li>Scheduled quiet hours: weekly do-not-disturb per extension, in that person's time zone</li><li>Call pull: *71 on another phone of your extension takes over the call</li><li>Number-changed message: callers to an old number hear the new one and are connected on</li><li>Network readiness test: a 20-second browser check that reports pass, warn or fail with a voice-quality score</li><li>Maintenance notices: planned work is emailed to affected companies, shown as a banner and posted on the status page</li><li>Two-person approval: 4voice can require a second admin for risky platform changes</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-local-number-caller-id-out-of-office-voi 2026-10-01T00:00:00Z 4voice

Calls that look local, away messages that answer for you and a way to spot numbers that look like spam.

<ul><li>Local presence dialing: outside calls show your number for the area code you are calling</li><li>Out-of-office voicemail: an away message instead of ringing, with 0 to reach a colleague</li><li>Line tags: calls ring as "[Sales] Caller" and the phone can announce the line</li><li>Caller ID reputation: answer rates per outbound number and spare numbers to rotate to</li><li>Company templates: 4voice can create a new company from a saved template in one step</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-calls-always-find-a-person-outage-failov 2026-10-01T00:00:00Z 4voice

Calls reach someone when phones go offline, queues overflow to a backup, and each person sets their own rules.

<ul><li>Outage failover: calls go to a failover number when an extension or a whole office has no phones registered</li><li>Queue overflow rules: new callers go elsewhere when too many wait or the wait runs long</li><li>IVR path analytics: each menu's key shares, hang-ups and most common paths</li><li>Personal call rules: up to ten rules by caller, day, time and status</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-close-the-office-in-one-tap-and-ring-gro 2026-10-01T00:00:00Z 4voice

One tap closes every number, ring groups spread calls evenly, and a receptionist answers common questions.

<ul><li>Office closure override: close now or until a set time, with your closure message on every number</li><li>Smarter ring groups: round robin, longest idle, fewest calls today or weighted</li><li>Smart receptionist: callers ask "what are your hours?" and hear your answer</li><li>Scheduled conference calls: invitations with a calendar file, PIN and reminders</li><li>Answer-rate report: a printable monthly report per company</li><li>Bulk changes: 4voice can change add-ons, prompt voice, call caps and retention across many companies, with undo</li></ul> tag:4voice.io,2026-10-01:r-2026-10-01-executive-screening-number-masking-and-y 2026-10-01T00:00:00Z 4voice

Assistants screen for executives, two parties talk without swapping numbers, and your own SIP trunk can join the call path.

<ul><li>Executive and assistant screening: outside calls to the executive ring only the assistants</li><li>Agent call scripts: steps and questions on the screen pop, answers saved as call notes</li><li>Text satisfaction surveys: NPS or CSAT by text after a call</li><li>Number masking: connect two parties through a pool number</li><li>Bring your own carrier: add your own SIP trunk after 4voice approves it, with your 4voice trunk as backup</li><li>Privacy erasure requests: erase a person's calls, recordings, voicemail and texts by number or email, with a proof report</li></ul> tag:4voice.io,2026-09-30:r-2026-09-30-five-languages-multi-site-branches-and-a 2026-09-30T00:00:00Z 4voice

Prompts in five languages, branches with their own settings, call records sent to your own storage and automatic fraud checks.

<ul><li>Multi-language prompts: English, Spanish, French, Portuguese or German, with an IVR key to switch language</li><li>Multi-site locations: each branch gets its own outbound number, emergency location and hours</li><li>Agent leaderboards with badges and a TV view</li><li>Call record export to S3-compatible storage or SFTP</li><li>Fraud guard: each company's outside calling is checked every five minutes, and international calling can be suspended automatically</li><li>Status page subscriptions by email, or by text where enabled</li><li>Custom staff roles so each 4voice staff login sees only what it needs</li><li>Taxes and fees on invoices: federal, state and local rates as their own lines</li></ul> tag:4voice.io,2026-09-30:r-2026-09-30-hotel-mode-contacts-sync-and-whatsapp-an 2026-09-30T00:00:00Z 4voice

Hospitality tools, your address book kept in step and social messages in the shared inbox.

<ul><li>Hotel mode: check-in and check-out, outside calls blocked from vacant rooms, wake-up calls and a bill for each stay</li><li>Contacts sync from Google Workspace or Microsoft 365, read-only</li><li>WhatsApp and Messenger in the omnichannel inbox, using your own accounts</li><li>My calls: a personal dashboard of calls made, received and missed</li><li>Config history: see and put back earlier versions of extensions, menus, queues and more</li><li>Login security: restrict sign-in to your own networks, and see every active session</li><li>Least-cost routing and carrier failover for outside calls</li></ul> tag:4voice.io,2026-09-30:r-2026-09-30-a-public-status-page-mass-notification-a 2026-09-30T00:00:00Z 4voice

Show the platform's status publicly, reach everyone by call or text, and let customers book online.

<ul><li>Public status page for calling, phone connections, portals, texting and video meetings</li><li>Mass notification: one message by call, text or both, with a live report of who heard it</li><li>Online booking page with reminders and a self-cancel link</li><li>Call sentiment and topics from transcripts, tagged on our own servers</li><li>Door phone: see the camera on the browser phone and open the door</li><li>Spend limits and usage alerts with an optional hard stop</li><li>Audit log forwarding to your own syslog or HTTPS collector</li><li>Getting-started wizard: a six-step checklist built from your real settings</li></ul> tag:4voice.io,2026-09-29:r-2026-09-29-one-inbox-for-texts-chats-and-email-plus 2026-09-29T00:00:00Z 4voice

Every channel in one assignable inbox, scheduled video meetings and branded portals for partners.

<ul><li>Omnichannel inbox: texts, website chats and email in one assignable list</li><li>Agent shift schedules that set status automatically, with a coverage grid</li><li>Call transcripts: search every recorded call by what was said, now an add-on</li><li>Video meetings with a nine-digit ID and PIN, and guest links</li><li>10DLC registration tracker for business texting</li><li>Caller verification badges from the carrier's STIR/SHAKEN verdict</li><li>Workflow automations: when a call is missed, a voicemail arrives or a keyword is said, text, post or create a task</li><li>Reseller accounts: partners get their own branded portal for their companies</li></ul> tag:4voice.io,2026-09-29:r-2026-09-29-skills-routing-qa-scorecards-website-liv 2026-09-29T00:00:00Z 4voice

Send calls to the right agent, grade recorded calls, chat with website visitors and sign in through your own identity provider.

<ul><li>Skills-based routing: queue calls go first to agents with the skill needed</li><li>QA scorecards: grade recorded calls against your own checklist</li><li>Website live chat from one script tag</li><li>Appointment reminders by call or text with confirm and cancel</li><li>Single sign-on through your OpenID Connect provider, with SCIM user provisioning</li><li>Dynamic number insertion for website visitors</li><li>Softphone 911 location: the browser phone asks where you are before a 911 call</li></ul> tag:4voice.io,2026-09-29:r-2026-09-29-your-crm-on-every-call-an-outbound-diale 2026-09-29T00:00:00Z 4voice

Connect your CRM, work call lists and see which campaign makes the phone ring.

<ul><li>CRM hookup for HubSpot and Salesforce: contact on the screen pop and every call logged</li><li>Call notes saved with the call record and shown on the next call</li><li>Call tracking numbers per campaign, with a report</li><li>Outbound dialer with call lists, outcomes and a recorded voicemail drop</li><li>Call-flow editor: drag a destination onto a branch of the call-flow map</li><li>Call quality scores and the poor calls in your portal</li><li>Calendar status: Google or Outlook meetings set your status</li><li>Slack and Google Chat alerts for missed calls, voicemail and queue backlogs</li></ul> tag:4voice.io,2026-09-29:r-2026-09-29-desk-phone-video-that-connects-first-tim 2026-09-29T00:00:00Z 4voice

Yealink video connects more reliably, and every phone's web password is set by the system.

<ul><li>Yealink desk-phone video negotiates more reliably</li><li>Every phone's web password is now set by the system, never left at a factory default</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-your-logo-on-every-yealink-desk-phone 2026-09-28T00:00:00Z 4voice

Color-screen desk phones show a wallpaper sized to their screen: the 4voice logo, your own or a full-screen picture.

<ul><li>The 4voice logo by default, or your own logo or a full-screen picture, per company</li><li>Sized for each Yealink model, with a Push to phones button</li><li>Phones keep their own provisioning address current, and you can regenerate it with a grace period</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-control-the-browser-phone-from-your-own 2026-09-28T00:00:00Z 4voice

Dial, answer, hang up, hold, mute and transfer by URL, and send call events to a web address you choose.

<ul><li>Remote control by URL: dial, answer, hang up, hold, mute, transfer, redial and do-not-disturb</li><li>Event URLs: calls, hold, mute, transfer and registration events sent out to a web address you choose</li><li>Per-login access token, shown once, with optional allowed addresses</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-picture-texting-per-minute-usage-billing 2026-09-28T00:00:00Z 4voice

Photos in texts, per-minute rating of outbound calls and a one-click copy of your data.

<ul><li>Picture texting (MMS): photos, PDFs and contact cards, with large photos shrunk automatically</li><li>Usage billing: a per-minute rate deck, included minutes and rounding, itemized on the invoice</li><li>Company data export: calls, recordings, voicemail, texts, faxes, chat and settings in one ZIP</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-keyword-alerts-retention-rules-and-numbe 2026-09-28T00:00:00Z 4voice

Keep what you need and get told when it matters.

<ul><li>Voicemail retention and legal hold alongside recording retention</li><li>Transcript keyword alerts by email and webhook</li><li>Number ordering: search local and toll-free numbers and build an order</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-text-auto-replies-a-website-call-me-butt 2026-09-28T00:00:00Z 4voice

Auto-reply and scheduled texts, a website button that rings your phone first, and shared lines for a boss and assistants.

<ul><li>Text auto-reply, reply templates and scheduled texts</li><li>Website call-me widget: your phone rings first, then the visitor is dialed</li><li>Boss and assistant lines: up to four assistants ring with the boss</li><li>A time zone for each extension, including the desk phone's clock</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-text-back-missed-calls-pick-your-caller 2026-09-28T00:00:00Z 4voice

Missed-call text-back, a caller ID picker, holiday calendars and presence that tells colleagues when you are free.

<ul><li>Missed-call text-back with an after-hours message</li><li>Voicemail by text: a text with the caller and the first words of the message</li><li>Caller ID picker: choose which company number your calls show</li><li>Public holiday calendars for US and Canada on every schedule</li><li>Presence status: available, busy, in a meeting, away or out of office, with an end time</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-park-calls-speed-dials-a-call-flow-map-a 2026-09-28T00:00:00Z 4voice

Park and pick up calls, see where every number goes and text from your company numbers.

<ul><li>Call park: numbered slots, a park code and lamps on desk phones</li><li>Company speed dials with *0 and two digits</li><li>Departments in directories, reports, the wallboard and the apps</li><li>Call-flow map: where a call to a number goes, with the current path highlighted</li><li>Business texting (SMS) on your own numbers, with a shared or per-extension inbox</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-typed-greetings-in-your-company-s-voice 2026-09-28T00:00:00Z 4voice

Control what callers hear and who gets through.

<ul><li>Type a greeting and hear it spoken in your company's voice, including closed and holiday messages</li><li>Press *1 to pause a recording while a card number is read out</li><li>VIP callers ring as VIP and jump to the front of VIP-first queues</li><li>Call screening: callers say their name and you press 1 to accept</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-natural-voices-searchable-call-transcrip 2026-09-28T00:00:00Z 4voice

Lifelike prompts, searchable recordings and speech menus, all on our own servers.

<ul><li>Natural voice prompts in six English voices for every menu, announcement and confirmation</li><li>Call recording transcripts that say who said what, searchable by the words spoken</li><li>Speech-enabled menus: callers can say "sales" as well as press a key</li><li>Click-to-call: your phone rings first, then dials the number</li><li>Online invoice payments by card through a secure checkout link</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-api-keys-and-webhooks-post-call-surveys 2026-09-28T00:00:00Z 4voice

Connect your own systems, hear how callers rate your queues and bring your numbers over.

<ul><li>Company REST API with scoped API keys, and signed webhooks with automatic retries</li><li>Post-call survey: callers rate the call from 1 to 5, shown in reports and on the wallboard</li><li>Spam and robocall screening that labels, challenges, sends to voicemail or refuses</li><li>Number porting requests with an online letter of authorization and a step-by-step history</li></ul> tag:4voice.io,2026-09-28:r-2026-09-28-two-factor-sign-in-password-links-and-re 2026-09-28T00:00:00Z 4voice

Stronger sign-in for everyone and reports delivered to your inbox.

<ul><li>Two-factor sign-in with an authenticator app and ten recovery codes, which a company can require</li><li>Forgot password? and welcome emails with one-time links</li><li>Scheduled call-report emails and a daily missed-calls digest</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-send-and-receive-faxes-from-the-portal-a 2026-09-27T00:00:00Z 4voice

Send PDFs and pictures from your browser and receive faxes by email, with no fax machine.

<ul><li>Send PDFs and pictures with an optional cover page</li><li>Received faxes arrive in the portal and are emailed as PDF</li><li>Busy or failed faxes retry automatically, with an audio fallback</li><li>Give each fax number its own header, email list and users</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-decide-where-every-call-goes-forwarding 2026-09-27T00:00:00Z 4voice

Control it from the portal, the app or a star code, and get voicemail by email with the transcript.

<ul><li>Forward all calls, when busy, when unanswered or when your phone is offline</li><li>Do not disturb with *78 and *79, skipped by ring groups and queues</li><li>Find me: ring your mobile with your desk phone, with press-1 to accept</li><li>Voicemail to email with the transcript and the audio attached</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-page-a-group-of-phones-or-intercom-a-sin 2026-09-27T00:00:00Z 4voice

Talk over a group of phones, or ring one phone that answers by itself.

<ul><li>Page groups: dial the group number and speak over every member's phone, one way</li><li>Intercom: *80 plus an extension for a two-way call that answers itself</li><li>Every registered device of a member is paged, desk phone and browser phone alike</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-block-unwanted-callers-for-the-company-o 2026-09-27T00:00:00Z 4voice

Block by number or prefix, reject anonymous callers, and block the last caller with *61.

<ul><li>Company block list and per-extension lists, by number or prefix</li><li>Reject anonymous callers, with a busy signal or a short message</li><li>*61 blocks the last outside caller</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-your-own-hold-music-managed-conference-r 2026-09-27T00:00:00Z 4voice

Your own audio on hold, managed conference rooms and greetings you can record in the browser.

<ul><li>Upload your own hold music, one for the company and one for each queue</li><li>Conference rooms with participant and moderator PINs, wait for the moderator, and a live panel to mute, remove or lock</li><li>Record or upload voicemail greetings, recorded names and IVR greetings from the portal or the app</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-call-reports-by-hour-day-extension-and-n 2026-09-27T00:00:00Z 4voice

Totals and trends for every company, in the company's own time zone.

<ul><li>Calls in, out, internal and fax, answer rate, missed, voicemails, talk time and blocked</li><li>By hour, by day, by extension, by number and top callers</li><li>CSV download of every counted call</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-emergency-locations-with-staff-alerts-di 2026-09-27T00:00:00Z 4voice

Emergency locations with staff alerts, a company directory by voice, callbacks that keep your place and shared voicemail boxes.

<ul><li>Emergency locations with a callback number sent on every 911 call, and an alert on every open portal when 911 or the 933 test line is dialed</li><li>Dial by name: *411 or an IVR key</li><li>Queue callback: press 1, hang up and keep your place in line</li><li>Shared voicemail boxes with their own number and PIN, and who has heard each message</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-a-faster-chat-a-phonebook-a-tv-wallboard 2026-09-27T00:00:00Z 4voice

A faster chat client and a set of contact-center and desk-phone features.

<ul><li>Redesigned chat: three panes, search that finds messages, reactions, replies, files and a lightbox</li><li>Company phonebook shown on desk phones, on incoming calls and in the browser phone</li><li>Queue wallboard for a TV, with a no-sign-in TV link</li><li>Hot desking with *55 and *56</li><li>Agent whisper and wrap-up codes after queue calls</li></ul> tag:4voice.io,2026-09-27:r-2026-09-27-every-email-the-system-sends-in-one-clea 2026-09-27T00:00:00Z 4voice

Voicemail, fax, 911 alerts, reports, invoices and welcome emails share one polished design.

<ul><li>Branded HTML with a plain-text copy for every email</li><li>Color-coded headers, with red for 911 alerts</li><li>A button from each email into the portal</li></ul> tag:4voice.io,2026-09-26:r-2026-09-26-4voice-support-inside-your-chat-with-ann 2026-09-26T00:00:00Z 4voice

A direct line to the 4voice support team inside the portal and the app.

<ul><li>A pinned 4voice Support conversation in Chat, with unread badges</li><li>Replies arrive as 4voice Support, and an automatic reply covers moments when nobody is around</li><li>Announcements from 4voice, with an optional banner across your portal</li></ul> tag:4voice.io,2026-09-26:r-2026-09-26-see-who-is-calling-a-second-before-the-p 2026-09-26T00:00:00Z 4voice

Caller name, number and the line they dialed appear in your portal a second before the phone rings.

<ul><li>Caller name, number and the line they dialed, for extensions, ring groups and queues</li><li>Desktop notification when the portal tab is in the background</li><li>A call only waits for the popup when somebody is actually watching</li></ul> tag:4voice.io,2026-09-26:r-2026-09-26-a-browser-phone-that-looks-like-a-desk-p 2026-09-26T00:00:00Z 4voice

Dial pad, busy lamps, recent calls and one-key pickup, all in the browser.

<ul><li>Desk-phone look with a dial pad, Call and Video buttons and in-call soft keys</li><li>Busy lamps: green free, red busy, blinking red ringing, with a press to call or transfer</li><li>Recent calls with All and Missed tabs and one-click call-back</li><li>Call pickup: ** plus an extension, *8 for any ringing call, or press the ringing lamp key</li></ul> tag:4voice.io,2026-09-26:r-2026-09-26-every-portal-page-redesigned-pinned-navi 2026-09-26T00:00:00Z 4voice

A pinned top navigation with Settings flyouts, and light and dark themes across every portal page.

<ul><li>Pinned top navigation with Settings flyouts, collapsing to a menu button on a phone</li><li>Light and dark themes</li><li>A consistent look across every page</li></ul> tag:4voice.io,2026-09-25:r-2026-09-25-phones-keep-calling-through-a-management 2026-09-25T00:00:00Z 4voice

Working phones keep registering and calling for up to 24 hours if the management platform is unreachable.

<ul><li>Front-door controllers remember every company's route, encryption mode and call-rate cap for 24 hours</li><li>Voice servers keep their last good directory and dialplan on disk for 24 hours</li><li>Call records for calls that end during an outage are kept and re-sent when management is back</li><li>Proven in a live test that blocked management for more than three minutes while calls kept connecting</li></ul> tag:4voice.io,2026-09-25:r-2026-09-25-a-live-standby-that-takes-over-with-one 2026-09-25T00:00:00Z 4voice

A live replica of the management platform takes over with one command, and the old server is fenced so it cannot split the system.

<ul><li>A standby server streams a copy of the database and shares one address with the active server</li><li>One command switches over; the old server is fenced so it cannot become a second primary</li><li>In a test on 2026-09-25, a switchover each way took about twenty seconds with nothing lost, and test calls kept connecting</li></ul> tag:4voice.io,2026-09-25:r-2026-09-25-flood-and-runaway-call-protection-live-o 2026-09-25T00:00:00Z 4voice

A SIP guard, SIP flood protection and a per-company call-rate cap that stop floods, outsiders and looping phones.

<ul><li>SIP guard: voice servers answer SIP only from our own network</li><li>SIP flood protection on the front doors, never throttling addresses whose phones signed in recently</li><li>Call-rate cap: a limit on new calls per minute per company, to stop a hijacked or looping phone</li></ul> tag:4voice.io,2026-09-25:r-2026-09-25-browser-phone-calls-on-any-voice-server 2026-09-25T00:00:00Z 4voice

The browser phone works for companies on any voice server, and reconnects by itself when a company moves.

<ul><li>The portal connects each company's browser phone to the voice server that holds its calls</li><li>When a company moves between servers, the browser phone reconnects by itself</li><li>Call quality of browser and trunk legs is now measured and reported</li></ul> tag:4voice.io,2026-09-24:r-2026-09-24-encrypted-desk-phones-tls-and-srtp-switc 2026-09-24T00:00:00Z 4voice

A per-company switch for encrypted signaling and audio on desk phones: Off, Offered or Required.

<ul><li>Off, Offered or Required for each company</li><li>TLS signaling with certificate and name checks, and SRTP audio, ending at the front-door controller</li><li>Settings written for Yealink, Polycom and Grandstream phones</li><li>Certificate expiry is checked hourly and monitored</li></ul> tag:4voice.io,2026-09-24:r-2026-09-24-toll-fraud-protection-from-day-one-call 2026-09-24T00:00:00Z 4voice

Outbound call caps per company, and international and premium-rate calling off for every new company.

<ul><li>A maximum number of outbound calls at once per company</li><li>International and premium-rate calling off by default for new companies</li><li>Refused calls hear a clear message and are never billed</li><li>911 and the 933 test line are never limited</li></ul> tag:4voice.io,2026-09-24:r-2026-09-24-every-recording-and-voicemail-in-one-lis 2026-09-24T00:00:00Z 4voice

The portal lists, plays and transcribes every call and message, whichever voice server took it.

<ul><li>Recordings and voicemail from every server appear in one list</li><li>Reading or deleting a message in the portal also updates the phone's mailbox, and the other way round</li><li>Mailboxes follow a company when it migrates to another server</li></ul> tag:4voice.io,2026-09-23:r-2026-09-23-call-queues-acd-with-nine-ring-strategie 2026-09-23T00:00:00Z 4voice

Real call-center queues with escalation, announcements and reports.

<ul><li>Longest idle, ring all, round robin, top down, least talk time, fewest calls, sequential, random and ring progressively</li><li>Escalation levels with a per-queue agent order</li><li>Agent availability: available, on break or logged out from the portal, the phone or *50, *51 and *52</li><li>Position and estimated-wait announcements</li><li>Service level, abandon rate, waits and talk time by queue and agent, with CSV</li></ul> tag:4voice.io,2026-09-23:r-2026-09-23-time-of-day-routing-hours-holidays-and-a 2026-09-23T00:00:00Z 4voice

Open hours, holidays and a manual override decide where calls go.

<ul><li>Weekly hours with lunch breaks and overnight ranges</li><li>One-off and yearly holidays</li><li>Manual override: automatic, force open or force closed</li><li>*60 on a desk phone flips a schedule between forced closed and automatic</li></ul> tag:4voice.io,2026-09-23:r-2026-09-23-portal-forms-and-live-connections-locked 2026-09-23T00:00:00Z 4voice

Every portal form and live connection is checked to come from the portal itself.

<ul><li>Same-origin checks on every portal POST and WebSocket</li><li>Device tokens for the apps are exempt, because they carry their own credentials</li></ul> tag:4voice.io,2026-09-22:r-2026-09-22-video-calls-from-the-browser-phone 2026-09-22T00:00:00Z 4voice

Place and answer video calls from the browser phone.

<ul><li>A Video button next to Call, and answer-with-video for incoming video calls</li><li>Remote video with a self-view and a camera toggle</li><li>Works with camera-equipped Yealink desk phones</li></ul> tag:4voice.io,2026-09-15:r-2026-09-15-dedicated-voice-servers-a-backup-front-d 2026-09-15T00:00:00Z 4voice

More control over where a company runs and how its phones connect.

<ul><li>Dedicated tier: reserve a voice server for one company</li><li>Primary and backup front-door controller per company, both written into the phone configuration</li><li>Reprovision and reboot buttons for every phone in a company</li><li>Phone activity log of provisioning, firmware and registration events</li><li>A time server and correct clock for every phone</li></ul> tag:4voice.io,2026-09-14:r-2026-09-14-approved-firmware-on-a-phone-s-first-boo 2026-09-14T00:00:00Z 4voice

Keep desk phones on an approved firmware without touching them.

<ul><li>Set an approved firmware per model and a phone upgrades the first time it provisions</li><li>Host vendor firmware images on the platform, even for older handsets</li><li>One-click Arm for a single phone</li></ul> tag:4voice.io,2026-09-13:r-2026-09-13-move-a-company-between-voice-servers-wit 2026-09-13T00:00:00Z 4voice

Live migration between voice servers, plus per-company backup and restore that never touches other companies.

<ul><li>Live migration: both servers serve the company during cutover and the old one drains before finishing</li><li>Per-company snapshots that restore in place, with an undo point</li><li>Scheduled database backups with retention and an off-site copy</li></ul> tag:4voice.io,2026-09-13:r-2026-09-13-rich-chat-chat-video-and-a-phone-in-your 2026-09-13T00:00:00Z 4voice

Team chat with video and screen sharing, and a phone in your browser.

<ul><li>Chat reactions, edit and delete, quoted replies, attachments, @mentions, read receipts and search</li><li>One-to-one and group video with screen sharing, on a self-hosted media server</li><li>The browser phone: real calls in any modern browser with encrypted audio</li><li>Push alerts for chat and voicemail</li></ul> tag:4voice.io,2026-09-12:r-2026-09-12-a-multi-server-cluster-with-front-door-c 2026-09-12T00:00:00Z 4voice

The platform grows from one server to a cluster with its own front doors and protection.

<ul><li>Multiple voice servers with health-aware routing and failover</li><li>Front doors that hide the voice servers and relay media</li><li>Central IP ban list with a trusted-address allowlist</li><li>HTTPS-only admin console</li></ul> tag:4voice.io,2026-09-11:r-2026-09-11-projectpbx-is-running 2026-09-11T00:00:00Z 4voice

The first working version of the platform, built around isolated companies.

<ul><li>Isolated companies with their own portals, users, extensions and dialplans</li><li>Ring groups, numbers, auto-attendant menus and SIP trunks</li><li>Call recording, call queues, a switchboard console and supervisor tools</li><li>Roles, billing with scheduled invoices and automated backups</li></ul>