Desk phones, a browser phone and an Android app ring together. Menus, schedules and ring groups send each call where it belongs, and a change goes live in about 10 seconds.
This is the real shape of a ProjectPBX menu: a number, an open-hours schedule, a greeting, and a key for sales, support, the operator or the company directory. Press Call and follow the call on the same map every number gets.
A phone keypad beside a call-flow map. Press Call, then listen to the menu or read it in the captions. Press 1 for sales, 2 for support, 0 for the operator or 9 to find someone by name, or type a word such as sales. The map lights the path the call takes. Sound is off until you switch it on. Your keyboard works too: digits press keys and Escape hangs up.
Ring group 200
Sales answers: "Acme Sales, how can I help?"
Time of day
Every number has a map: blocking, VIP callers and spam screening first, then the schedule, the menu, ring groups, queues and extensions with their forwarding and do-not-disturb, down to voicemail, conference rooms and fax.
The branch a call would take at this moment is highlighted, so you check a change before a customer finds out.
Save a menu or a schedule and every phone follows. No restarts, no waiting for tonight.
Point a number at a person, ring group, menu, queue, schedule, voicemail box, conference room or fax line.
The call-flow editor, as an add-on, lets you drag a destination onto a branch.
A week of office hours, Monday to Friday 9 AM to 5 PM and Saturday 9 AM to 1 PM. Choose a day and time, mark it as a holiday or force the schedule open or closed, and the route below shows where the call goes.
A call comes in onMonday 2:30 PMthe company's time
OpenOffice hours read open, so the call goes to the main menu.
Weekly hours, holidays and a manual override decide where a number rings, in your company's own time zone with daylight saving handled. A change lands in about 10 seconds.
Several ranges a day for lunch breaks, and ranges that run past midnight for night shifts.
Tick the US or Canadian holidays and the dates are worked out every year, with weekend closures moved to the weekday you observe.
Force open or Force closed beats the calendar. Press *60 on a desk phone to flip Force closed and Automatic.
Closed and holiday messages are typed and spoken by a natural voice, or recorded by you.
Build a menu by dropping destinations onto keys. Callers press a key or just say "sales", and the keys work even during the greeting.
Callers key the first letters of a last name and hear up to five matches. Dial *411 from any company phone, or give it a menu key.
Menus, queue messages and confirmations are spoken by neural voices on our own servers. Or play your own recording, up to 3 minutes.
English, Spanish, French, Portuguese and German, with a menu key to switch language. Available as an add-on.
Extensions, ring groups, queues, schedules, shared voicemail boxes, conference rooms, the directory or a language switch.
Forward everything, silence your phone, or ring your cell right alongside your desk phone. Set it in the portal or the app, or from any handset with a star code.
Ring groups, queues and pickup skip a do-not-disturb extension, and its busy lamp turns amber. Find me can ask for a key press, so your cell's own voicemail never takes the call.
Choose normal, do not disturb or forward all for extension 101, optionally ring a cell phone as well, then place a call to see which phones ring and where the caller ends up.
When a call comes in
Find me101 and your cell ring together. Your cell asks you to press 1, so its own voicemail can never take the call.
Open the portal and you are on the phones. Dial, hold, transfer and take video calls in the browser, with encrypted audio and nothing to install. Your desk phone rings too.
Front Desk is ringing. Press its lamp to pick up.
Park a caller on a numbered slot and grab them from any phone in the building. Put a team in one room that waits for the moderator. Page a whole warehouse in one dial.
A call is in progress on extension 101. Press a slot to park it, then pick it up from extension 102, or leave it and watch it ring back.
On a callPress a slot, or the park code, to put the caller on it. They hear hold music until someone picks up.
Add guests and the moderator to room 3510. Guests wait on hold until the moderator joins, the moderator can mute or remove people and lock the room, and the call ends when the moderator leaves.
On hold2 guests hear hold music until the moderator arrives. Press Moderator joins.
Nobody has dialed in yet. Press Guest joins.
A page talks one-way over every phone in the group, and the phones answer themselves. Intercom is two-way to one desk.
Live demoReadyDial a page group's number, or *80 and an extension for an intercom.
Or press the ringing lamp on a desk phone or the browser phone. The call is yours. The last two codes are add-ons.
About call pickupOutside callers say their name and your phone tells you who it is, with press 1 to accept. VIP callers ring as "VIP" and skip screening. Block a number, a prefix or the last caller with *61.
Spam and robocall screening scores every outside call and can label it, ask for a key press, send it to voicemail or refuse it.
Forward, record, pick up, page, park and flip the schedule from any phone in the building. 44 codes, searchable. Press a code to copy it, or press Ctrl K from anywhere on this site and type *.
No code matches that. Try "voicemail", "pickup" or "*72".
Lines tagged Add-on are switched on per company by 4voice. Press any feature to see it in the full list.
Tell us how your calls route today. We show you ProjectPBX running, and where those calls would go.
